Mindset Family Therapy

About | FAQ

Frequently Asked Questions

Q: What can I expect on my first visit?

A: The first session is called the assessment session. This is a chance for you to know if we are the right therapists for you. We will talk about the reason you are seeking treatment and the goals you have. We will ask you questions pertinent to your concerns. We We will invite you to complete some questionnaires depending on your presenting situation to get a clear picture of how we can help you and get a baseline, so we can monitor your progress.

Q: Will my health insurance pay for therapy?

A: We are on the DMBA insurance provider panel. Otherwise, we will be happy to provide you you with a “Superbill” (a detailed receipt) which has all the information that your insurance company will need so that you can be reimbursed. You can submit this receipt to your insurance company along with your insurance form to help you get reimbursement for for whatever they allow. You can also call them and ask if your plan has “out-of-network mental health benefits.” We also accept payment from LDS Bishops.

Q: Do you take credit cards?

A: Yes, we accept credit card payments for Visa, Master Card, Discover, and American Express.

Q: Do you treat children?

A: Yes! We have a Registered Play Therapist-Supervisor in our clinic and play therapists whose passion is to help children with their struggles. We also love to work with parents parents so they can learn to strengthen their relationship with their kids.

Q: What is play therapy?

A: Adults’ natural medium of communication is verbalization; for children the natural way way of communication is through play and activity. A young child uses play as a main source of expressing her feelings and thoughts. Play is the child’s language and toys are are the child’s words. The therapist’s responsibility is to go to the child’s level and communicate with children through the medium in which they are most comfortable. Play therapy provides the therapist with an opportunity to enter the child’s world.

Q: What do I do when my therapist is out-of-town or on vacation?

A: Your therapist will make arrangements so that you can see another therapist if we determine that you need to see someone while she is gone. If we agree that you won’t see another therapist but if the need to see one arises, you will be given a name and a number number to call and make arrangements with that particular therapist. However, if you feel feel that you cannot wait, you can call your local ER for clinical emergencies.

Q: What is your cancellation policy?

A: We recognize that unforeseen events occur in daily life. If for any reason you are unable to make a scheduled appointment, please notify us as soon as possible. The full fee fee will be charged when there is a missed appointment or a late cancellation without 24 hour prior notice.

Q: What about confidentiality?

A: When you come to therapy, our relationship and what we talked about during the session session is kept strictly confidential. If you wish for us to talk to someone else regarding your treatment or your child’s treatment (teacher, doctor, psychiatrist), you will be asked to complete an Authorization to Disclose Information form. Confidentiality is maintained under all circumstances, except when we believe that you or someone else may may be put at risk if we do not break the confidentiality.

Q: Can I tell my friends and relatives about your services?

A: If you are pleased with our services and know someone that may benefit from our services, feel free to give them our information so we can determine if we are the right therapists for them.

Q: How can I reach you?

A: You can send an email to: mindsetfamilytherapy@gmail.com or you can call us at 801-427-1054. Remember that when we are in sessions we most likely will not get back to you until the end of our workday. Please make sure you leave a clear message with your name and phone number even if you think we already have it. Please indicate options of times when we can call you back.

Contact Us

3507 North University Avenue Suite 150 Provo, UT 84604


(801) 427-1054