Frequently Asked Questions

Will my health insurance pay for therapy?

Mindset Family Therapy accepts the following insurance:

• •Select Health
• •DMBA
• •Regence of Utah Blue Cross Blue Shield
• •EMI

Other payment options include:

• •Bishops Pay
• •All major credit/debit cards and HSA/FSA cards

Do you take credit cards?

Yes. We accept all major credit/debit cards and HSA/FSA cards.

What can I expect on my first visit?

The first session is called the Evaluation session. This is a chance for you to see if we are the right therapists for you. We will talk about the reason you are seeking treatment and the goals you have. We will ask you questions pertinent to your concerns. We will invite you to complete some questionnaires depending on your present situation to get a clear picture of how we can help you. That will give us a baseline so we can monitor your progress.

Do you offer Telehealth appointments?

Yes, we offer Telehealth appointments in Utah, Idaho, Florida, and Michigan. We are actively working on expanding our Telehealth services to other states that allow it.

Florida residents can find additional information at the official Florida Telehealth website.

For clients in Utah, we also offer in-person sessions at our local office.

Do you treat children?

Yes! We have therapists who have been trained in Play Therapy, Child-Parent Relationship Therapy, and Structural and Attachment theory models.

What is play therapy?

Adults' natural medium of communication is verbalization; for children the natural way of communication is through play and activity. A young child uses play as a main source of expressing her feelings and thoughts. Play is the child's language and toys are the child's words.

The therapist's responsibility is to go to the child's level and communicate with children through the medium in which they are most comfortable. Play therapy provides the therapist with an opportunity to enter the child's world.

What do I do when my therapist is out-of-town or on vacation?

Your therapist will work with you ahead of time to adjust scheduling around their time away. They may also share resources or referrals if you'd like extra support while they're gone. If an urgent situation comes up, please call 911 (or your local emergency number) or dial 988 in the U.S. for the Suicide & Crisis Lifeline.

What is your cancellation policy?

We recognize that unforeseen events occur in daily life. If for any reason you are unable to make a scheduled appointment, please notify us as soon as possible. The full fee will be charged when there is a missed appointment or a late cancellation without 48 hour prior notice.

What about confidentiality?

When you come to therapy, our relationship and what we talked about during the session is kept strictly confidential. If you wish for us to talk to someone else regarding your treatment or your child's treatment (teacher, doctor, psychiatrist), you will be asked to complete an Authorization to Disclose Information form.

Confidentiality is maintained under all circumstances, except when we believe that you or someone else is at risk if we do not break the confidentiality.

Can I tell my friends and relatives about your services?

If you are pleased with our services and know someone that may benefit from our services, feel free to give them our information so we can determine if we are the right therapists for them.

How can I reach you?

Click below to see how you can get in touch with us. If we are not available to take your phone call, it is because we are helping someone else at that time. Please make sure you leave a clear message with your name and phone number even if you think we already have it. Please indicate options of times when we can call you back.