Frequently Asked Questions

Q:Will my health insurance pay for therapy?
A:Currently I am on the DMBA insurance provider panel.  Otherwise, I will be happy to provide you with a “superbill” (a detailed receipt) which has all the information that your insurance company will need so you can be reimbursed.  You can submit this receipt to your insurance company to help you get reimbursement for whatever they allow.  You can call them and ask if your plan has “out-of-network mental health benefits.”  I also accept payment from LDS Bishops.

Q:  Do you take credit cards?
A:  Yes, I accept credit card payments for Visa, Master Card, Discover, and American Express.

Q:  What can I expect on my first visit?
A:  The first session is called the assessment session.  First of all, this a chance for you to know if I am the right therapist for you.  We will talk about the reason you are seeking treatment and the goals you have.  I will ask you questions pertinent to your concerns.  I will invite you to complete some questionnaires depending on your presenting situation to get a clear picture of how I can help you and get a baseline, so we can monitor your progress.

Q:  Do you treat children?
A:  I am a Registered Play Therapist-Supervisor, having trained and worked extensively with children and parents.  I am a Board Member for the Utah Association for Play Therapy.

Q:  What is play therapy?
A:  Adults’ natural medium of communication is verbalization; for children the natural way of communication is through play and activity.  A young child uses play as a main source of expressing her feelings and thoughts.  Play is the child’s language and toys are the child’s words.  The therapist’s responsibility is to go to the child’s level and communicate with children through the medium in which they are most comfortable.  Play therapy provides the therapist with an opportunity to enter the child’s world

Q:  What do I do when you are out-of-town or on vacation?
A:  I will make arrangements so that you can see another therapist if we determine that you need to see someone while I am gone.  If we agree you won’t see a therapist but while I am gone you feel the need to see one, you will be given a name and a number to call and make arrangements with that particular therapist.  However, if you consider you cannot wait, you and I will agree that you will call your local ER for clinical emergencies.

Q:  What is your cancellation policy?
A:  I recognize that unforeseen events occur in daily life. If for any reason you are unable to make a scheduled appointment, please notify me as soon as possible.  There will be a $25.00 fee when there is a missed appointment or late cancellations without 24 hour prior notice.

Q:  What about confidentiality?
A:  When you come to therapy, our relationship and what we talked about during the session is kept confidential.  If you wish for me to talk to someone else regarding your treatment or your child’s treatment (teacher, doctor, psychiatrist), I will ask you to complete an Authorization to Disclose Information form.  Confidentiality  is maintained under all circumstances, except when we believe that you or someone else may be put at risk if we do not break confidentiality.

Q:  Can I tell my friends and relatives about your services?
A:  If you are pleased with my services and know someone that may benefit from my services, feel free to give them my information so we can determine if I am the right therapist for them

Q:  How can I reach you?
A:  You can send an email to:  azhagen@gmail.com.  You can call at 801-427-1054.  Remember that when I am in sessions I do not answer the phone so you’ll need to leave a message.  I will try to listen to my messages between sessions; however sometimes this is not possible.  If you wish to convey an urgent message, feel free to text me.  However, I may not be able to return your call or text message until the end of the work day.  When you leave a phone message, please ensure you leave your name and number even if you think I already have it.  Please indicate options of times when I can call you back.